Return & Refund Policy

At VORIX RACE GEARS, customer satisfaction is important to us. We want you to have confidence when purchasing from us. If you need to request a return or refund, please review the following policy carefully.

1. Return Eligibility

• Return requests must be submitted within 10 calendar days of receiving your order.
• Any return request submitted after the 10-day period will not be eligible for approval.
• All return requests are subject to review and approval by VORIX RACE GEARS.

2. Return Requirements

To be eligible for a return, the product must:

• Be unused and unworn.
• Be in its original condition.
• Include all original packaging, tags, labels, and accessories.
• Be returned in suitable packaging to prevent damage during transit.

Custom & Personalized Products

Customized, personalized, and made-to-order products are non-returnable and non-exchangeable.

This includes products specially manufactured according to customer-provided measurements, designs, names, numbers, colors, logos, or other specifications.

Customers are responsible for providing accurate information and measurements when placing a custom order.

3. Refund Procedure

Once your returned product is received, our team will inspect it to determine whether it meets the requirements of this policy.

• If the return is approved, the refund will be issued to the original payment method used for the purchase.
• Refunds are processed only after the returned product has been received and successfully inspected.
• Depending on your bank, card issuer, or payment provider, it may take approximately 7–14 business days for the refunded amount to appear in your account.
• The processing time may vary depending on your payment provider and is outside the control of VORIX RACE GEARS.

4. Return Shipping & Customs

• Customers are responsible for all return shipping costs and applicable customs duties or taxes, unless otherwise agreed in writing by VORIX RACE GEARS.
• Customers are responsible for ensuring that the returned package is securely packed and correctly addressed.
• VORIX RACE GEARS is not responsible for products that are lost, damaged, delayed, or misdirected during return transit.
• We strongly recommend using a tracked and insured shipping service and keeping your shipping receipt and tracking information until your return has been completed.

5. Non-Refundable Cases

A refund will not be approved if:

• The return request is submitted after the 10-day return period.
• The product has been used, worn, washed, altered, modified, or damaged after delivery.
• The product is returned without the required original packaging, tags, labels, or accessories.
• The returned package does not reach VORIX RACE GEARS due to courier or shipping-related issues.
• The product was custom-made, personalized, or specially manufactured according to the customer's specifications.
• The returned product does not meet the requirements outlined in this policy.

6. Damaged or Incorrect Orders

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide your order number and clear photos or videos showing the issue so that our team can review the situation and determine the appropriate solution.

7. How to Request a Return

To request a return or ask about a refund, please contact our customer support team with:

• Your order number
• The reason for your return request
• Clear photos or videos of the product, where applicable

Our team will review your request and provide return instructions if your request is eligible.

8. Contact Us

For return requests, refund inquiries, or additional assistance, please contact our customer support team:

VORIX RACE GEARS

Email: vorixracegears@gmail.com
Website: https://vorixracegears.com/

Please include your order number in your message so we can assist you as quickly as possible.

Important: By placing an order with VORIX RACE GEARS, customers acknowledge that they have reviewed and understood this Return & Refund Policy.