Shipping policy

At VORIX RACE GEARS, we are committed to providing fast, secure, and dependable shipping for every order. Please review our shipping policy below for important information about order processing, delivery times, tracking, and shipping charges.

1. Order Processing & Delivery

  • Orders are processed within 3–5 business days after payment has been successfully confirmed.
  • International orders are generally delivered within 3–5 business days after dispatch.
  • Delivery times are estimates and may vary depending on the destination, customs procedures, courier operations, weather conditions, and other circumstances beyond our control.
  • Processing time and shipping time are separate. The delivery timeframe begins once your order has been dispatched.

2. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, when tracking is available.

You can use the tracking number to monitor your shipment's progress and estimated delivery status.

Please allow some time for tracking information to become active after your order has been dispatched.

3. Shipping Charges & Customs

  • Shipping charges are calculated automatically at checkout based on your delivery location and selected shipping method.
  • Shipping costs may vary depending on the destination, package, and shipping service selected.
  • Any applicable customs duties, import taxes, VAT, or local government fees are the responsibility of the customer.
  • VORIX RACE GEARS is not responsible for additional charges imposed by customs authorities or local governments.

4. Shipping Delays

While we work with trusted shipping partners to provide reliable delivery, shipping delays may occasionally occur due to circumstances outside our control.

These may include:

  • Customs clearance or inspections
  • Courier delays
  • Weather conditions
  • Public holidays
  • Incorrect or incomplete delivery information
  • Local delivery restrictions
  • Other unforeseen circumstances

In such cases, the estimated delivery timeframe may be extended.

5. Lost or Delayed Packages

If your shipment is significantly delayed or appears to be lost during transit, please contact our customer support team.

We will assist you in communicating with the shipping provider and, where possible, help you track and resolve the issue.

VORIX RACE GEARS is not responsible for delays caused by customs authorities, courier operations, or other external circumstances beyond our control.

6. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply for reshipment.

Please carefully review your shipping information before completing your order.

7. Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact our customer support team.

VORIX RACE GEARS
Email: vorixracegears@gmail.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+5)

We are happy to assist you with any shipping-related questions or concerns.

Important: By placing an order with VORIX RACE GEARS, you acknowledge that you have reviewed and understood this Shipping Policy.